Fagner José Coutinho de Melo

Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS

Joás Tomaz de Aquino, Fagner José Coutinho de Melo, Taciana de Barros Jerônimo et al. · International Journal of Fuzzy Systems · 2018 · 42 citations

Total Quality Management, Customer Satisfaction, Fuzzy Multi-criteria Decision-making +12

An approach to implement cleaner production in services: Integrating quality management process

Hannah Santos, Jordânia Louse Silva Alves, Fagner José Coutinho de Melo et al. · Journal of Cleaner Production · 2019 · 42 citations

Total Quality Management, Customer Satisfaction, Quality Assurance +9

Artificial Intelligence-Based Methods for Business Processes: A Systematic Literature Review

Poliana Carneiro Gomes, Luiz Verçosa, Fagner José Coutinho de Melo et al. · Applied Sciences · 2022 · 33 citations · Full text

Artificial Intelligence, Engineering, Business Processes +25

Factors that influence the quality of services provided by the bus rapid transit system

Joás Tomaz de Aquino, Juliana Valença de Souza, Vanessa de Cássia Lima da Silva et al. · Benchmarking An International Journal · 2018 · 22 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +15

Model for formulating competitive strategy: the supplementary health sector case

Raniere Rodrigues dos Santos, Fagner José Coutinho de Melo, Calline Neves de Queiroz Claudino et al. · Benchmarking An International Journal · 2017 · 19 citations

Health Administration, Health Insurance Design, Health Care Finance +23