Concepedia

Joás Tomaz de Aquino

JT

3

Publications

77

Citations

3

H-Index

2017

Active since

Affiliations

Universidade Federal de Pernambuco(Current)

Joás Tomaz de Aquino is an author at Universidade Federal de Pernambuco specializing in customer satisfaction, management, and marketing.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionTotal Quality ManagementLogisticsQuality Of LifeConsumer ResearchMarketing Strategy

Publications per year

2017–2018

3

Publications

3

Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS

Joás Tomaz de Aquino, Fagner José Coutinho de Melo, Taciana de Barros Jerônimo et al. · International Journal of Fuzzy Systems · 2018 · 42 citations

Total Quality Management, Customer Satisfaction, Fuzzy Multi-criteria Decision-making +12

Factors that influence the quality of services provided by the bus rapid transit system

Joás Tomaz de Aquino, Juliana Valença de Souza, Vanessa de Cássia Lima da Silva et al. · Benchmarking An International Journal · 2018 · 22 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +15

USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION

Larissa Maria Argollo de Arruda Falcão, Taciana de Barros Jerônimo, Fagner José Coutinho de Melo et al. · Brazilian Journal of Operations & Production Management · 2017 · 13 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +11

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