Concepedia

Enrico Secchi

ES

8

Publications

380

Citations

8

H-Index

2010

Active since

Affiliations

University College Dublin(Current)

Clemson University

University of Victoria

University of Minnesota

Cornell University

Enrico Secchi is an author at University College Dublin specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingCustomer ServiceStrategic ManagementCustomer SatisfactionService DesignService ManagementBusiness OperationsOperations Management

Publications per year

2010–2023

8

Publications

8

ADVANCING A TYPOLOGY OF OPEN INNOVATION

Peter T. Gianiodis, Scott C. Ellis, Enrico Secchi · International Journal of Innovation Management · 2010 · 120 citations

Marketing, Innovation Seeker, Innovation Study +12

Service operations: what’s next?

Joy M. Field, Liana Victorino, Ryan W. Buell et al. · Journal of service management · 2018 · 97 citations · Full text

Customer Satisfaction, Services Management, Operations Research +16

The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry

Enrico Secchi, Aleda V. Roth, Rohit Verma · Production and Operations Management · 2018 · 54 citations

Customer Satisfaction, Services Management, Organizational Behavior +23

Service operations: what have we learned?

Liana Victorino, Joy M. Field, Ryan W. Buell et al. · Journal of service management · 2018 · 36 citations · Full text

Logistics Processes, Customer Satisfaction, Services Management +16

Are you ready for the sustainable, biocircular economy?

Donna Marshall, Aideen O’Dochartaigh, Andrea Prothero et al. · Business Horizons · 2023 · 27 citations · Full text

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