Concepedia

Ben Sheehan

BS

4

Publications

630

Citations

4

H-Index

2020

Active since

Affiliations

Queensland University of Technology(Current)

Ben Sheehan is an author at Queensland University of Technology specializing in consumer research, marketing, and management.

Top concepts

Consumer ResearchMarketingManagementBehavioral ScienceTourismBusinessEducationMotivationPsychologyEngineering

Publications per year

2020–2024

4

Publications

4

Customer service chatbots: Anthropomorphism and adoption

Ben Sheehan, Hyun Seung Jin, Udo Gottlieb · Journal of Business Research · 2020 · 572 citations

Conversational User Interface, Chatbot, Engineering +11

Ego Depletion and Charitable Support: The Moderating Role of Self-Benefit and Other-Benefit Charitable Appeals

Hyun Seung Jin, Hyoje Jay Kim, Jaebeom Suh et al. · Journal of Advertising · 2021 · 24 citations

Depleted People, Behavioral Decision Making, Social Psychology +23

How service quality and perceived value affect behavioral intentions of ecolodge guests: The moderating effect of prior visit

Joowon Ban, Hyoje Jay Kim, Ben Sheehan et al. · Journal Of Vacation Marketing · 2021 · 24 citations

Customer Experience, Customer Satisfaction, Behavioral Sciences +15

Wow! Interjections Improve Chatbot Performance: The Mediating Role of Anthropomorphism and Perceived Listening

Ben Sheehan, Hyun Seung Jin, Brett Martin et al. · Communication Research · 2024 · 10 citations

Rows per page

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