Concepedia

Carlos Alberto Vargas Rossi

CA

8

Publications

696

Citations

8

H-Index

2006

Active since

Affiliations

Universidade Federal do Rio Grande do Sul(Current)

Carlos Alberto Vargas Rossi is an author at Universidade Federal do Rio Grande do Sul specializing in marketing, management, and business.

Top concepts

Publications per year

2006–2019

8

Publications

8

Service Recovery Paradox: A Meta-Analysis

Celso Augusto de Matos, Jorge Luiz Henrique, Carlos Alberto Vargas Rossi · Journal of Service Research · 2007 · 315 citations

, , +16

Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining

Celso Augusto de Matos, Carlos Alberto Vargas Rossi, Ricardo Teixeira Veiga et al. · Journal of Services Marketing · 2009 · 176 citations

, , +16

Consumer reaction to product recalls: factors influencing product judgement and behavioural intentions

Celso Augusto de Matos, Carlos Alberto Vargas Rossi · International Journal of Consumer Studies · 2006 · 68 citations

, , +24

Online identity construction: How gamers redefine their identity in experiential communities

Diego Costa Pinto, Getúlio Sangalli Reale, Rodrigo Costa Segabinazzi et al. · Journal of Consumer Behaviour · 2015 · 34 citations

, , +25

How consumers persuade each other: rhetorical strategies of interpersonal influence in online communities

Daiane Scaraboto, Carlos Alberto Vargas Rossi, Diego Costa Pinto · BAR - Brazilian Administration Review · 2012 · 33 citations · Full text

, , +17

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