David Ballantyne - Concepedia

Author

David Ballantyne

University of Otago

Also Known As

Ballantyne, David, David Ballantyne

Publications

5.2K

Citations

H-Index

131

Concepts

All Affiliations

University of Otago Monash University Cranfield University The University of Melbourne University of Waikato

About

David Ballantyne is an author at University of Otago specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	16	19	2.9K
2	Arts	3	3	796
3	Engineering	3	3	75
4	Education	2	2	110
5	Language Studies	2	2	147

David Ballantyne

Publications

4.6K

Citations

H-Index

Page 1

	Year	Citations
Relationship marketing: Bringing quality, customer service and marketing together Martin Christopher, Adrian Payne, David Ballantyne, International Business Review Relationship MarketingManagementCustomer Relationship ManagementCustomer InvolvementMarketing	1995	837
Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing David Ballantyne, Richard J. Varey Marketing Theory Customer SatisfactionMarketing InteractionConsumer ResearchExchange LogicReciprocal Value Propositions	2006	794
Value propositions as communication practice: Taking a wider view David Ballantyne, Pennie Frow, Richard J. Varey, Industrial Marketing Management Value PropositionsCommunication StudyCommunication StrategyDiscourse AnalysisConversation Analysis	2010	392
Dialogue and its role in the development of relationship specific knowledge David Ballantyne Journal of Business and Industrial Marketing NegotiationInteractive ProcessClient-supplier RelationshipsCommunicationManagement	2004	319
The service-dominant logic and the future of marketing David Ballantyne, Richard J. Varey Journal of the Academy of Marketing Science Customer SatisfactionService LogicService-dominant LogicService StudyBusiness	2007	290
Branding in B2B markets: insights from the service‐dominant logic of marketing David Ballantyne, Robert Aitken Journal of Business and Industrial Marketing Brand StrategyConsumer ResearchManagementBrand BuildingBusiness-to-consumer Marketing	2007	249
A relationship‐mediated theory of internal marketing David Ballantyne European Journal of Marketing Structural RelationshipsOrganizational BehaviorManagementBrand BuildingRelationship Marketing	2003	238
A stakeholder approach to relationship marketing strategy Adrian Payne, David Ballantyne, Martin Christopher European Journal of Marketing Customer SatisfactionMulti-stakeholder ResearchStakeholder AnalysisStakeholder ModelManagement	2005	217
Internal relationship marketing: a strategy for knowledge renewal David Ballantyne International Journal of Bank Marketing Customer ExperienceCustomer SatisfactionCustomer Service ImprovementManagementHospitality Marketing	2000	143
Reexamining the place of servicescape in marketing: a service-dominant logic perspective Elin Nilsson, David Ballantyne Journal of Services Marketing Service ProviderCustomer SatisfactionCritical ReviewDigital MarketingConsumer Research	2014	142

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