Concepedia

İlkay Yorganci

İY

4

Publications

392

Citations

4

H-Index

1997

Active since

Affiliations

Eastern Mediterranean University(Current)

İlkay Yorganci is an author at Eastern Mediterranean University specializing in social sciences, customer satisfaction, and management.

Top concepts

Social SciencesBusinessManagementPsychologyCustomer SatisfactionOrganizational BehaviorHuman ResourcesSocial PsychologyApplied Social PsychologyOrganizational Psychology

Publications per year

1997–2010

4

Publications

4

Outcomes of customer verbal aggression among hotel employees

Osman M. Karatepe, İlkay Yorganci, Mine Haktanir · International Journal of Contemporary Hospitality Management · 2009 · 184 citations

Customer Satisfaction, Emotional Exhaustion, Hospitality +19

MALE COACH/FEMALE ATHLETE RELATIONS: GENDER AND POWER RELATIONS IN COMPETITIVE SPORT

Alan Tomlinson, İlkay Yorganci · Journal of Sport and Social Issues · 1997 · 131 citations

Sport Participation, Gender Identity, Performance Studies +13

An Investigation of the Role of Job Resources in Mitigating Customer-Related Social Stressors and Emotional Exhaustion

Osman M. Karatepe, İlkay Yorganci, Mine Haktanir · Services Marketing Quarterly · 2009 · 41 citations

Job Satisfaction, Customer Satisfaction, Emotional Exhaustion +15

The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion

Osman M. Karatepe, Mine Haktanir, İlkay Yorganci · Service Industries Journal · 2010 · 36 citations

Customer Satisfaction, Core Self-evaluations, Emotional Exhaustion +22

Rows per page

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