Concepedia

Mine Haktanir

MH

6

Publications

413

Citations

6

H-Index

2005

Active since

Affiliations

Eastern Mediterranean University(Current)

Mine Haktanir is an author at Eastern Mediterranean University specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementSocial SciencesCustomer SatisfactionPsychologyOrganizational BehaviorHospitalityHuman ResourcesSocial PsychologyHospitality Industry

Publications per year

2005–2023

6

Publications

6

Outcomes of customer verbal aggression among hotel employees

Osman M. Karatepe, İlkay Yorganci, Mine Haktanir · International Journal of Contemporary Hospitality Management · 2009 · 184 citations

Customer Satisfaction, Emotional Exhaustion, Hospitality +19

Performance measurement practice in an independent hotel context

Mine Haktanir, Peter Harris · International Journal of Contemporary Hospitality Management · 2005 · 106 citations

Customer Satisfaction, Tourism Performance, Hospitality Revenue Management +17

An Investigation of the Role of Job Resources in Mitigating Customer-Related Social Stressors and Emotional Exhaustion

Osman M. Karatepe, İlkay Yorganci, Mine Haktanir · Services Marketing Quarterly · 2009 · 41 citations

Job Satisfaction, Customer Satisfaction, Emotional Exhaustion +15

The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion

Osman M. Karatepe, Mine Haktanir, İlkay Yorganci · Service Industries Journal · 2010 · 36 citations

Customer Satisfaction, Core Self-evaluations, Emotional Exhaustion +22

Realizing Green Airport Performance through Green Management Intransigence, Airport Reputation, Biospheric Value, and Eco-Design

Ruth Oluyemi Bamidele, Ali Öztüren, Mine Haktanir et al. · Sustainability · 2023 · 36 citations · Full text

Environmental Performance, Engineering, Management Intransigence +21

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