Concepedia

Ching-Shu Su

CS

9

Publications

443

Citations

9

H-Index

2007

Active since

Affiliations

Jinwen University of Science and Technology(Current)

Ming Chuan University

National Taiwan Normal University

Ching-Shu Su is an author at Jinwen University of Science and Technology specializing in management, marketing, and customer satisfaction.

Top concepts

MarketingManagementCustomer SatisfactionBusinessConsumer ResearchHospitality ManagementTourismHospitalityConsumer BehaviorHospitality Marketing

Publications per year

2007–2018

9

Publications

9

The role of service innovation and customer experience in ethnic restaurants

Ching-Shu Su · Service Industries Journal · 2010 · 109 citations

Customer Experience, Customer Satisfaction, Ethnic Restaurants +14

Segmenting Food Festival Visitors: Applying the Theory of Planned Behavior and Lifestyle

Jeou‐Shyan Horng, Ching-Shu Su, Siu-Ian So · Journal of Convention & Event Tourism · 2013 · 70 citations

Customer Satisfaction, Consumer Research, Education +16

Taiwan's Hotel Rating System

Ching-Shu Su, Lou-Hon Sun · Cornell Hotel and Restaurant Administration Quarterly · 2007 · 55 citations

Total Quality Management, Customer Satisfaction, Tourism Management +18

Service failures and recovery strategies of chain restaurants in Taiwan

Chen‐Tsang Tsai, Ching-Shu Su · Service Industries Journal · 2009 · 51 citations

Critical Incident Technique, Customer Satisfaction, Chain Restaurants +13

Effective restaurant rating scale development and a mystery shopper evaluation approach

Chih-Hsing Sam Liu, Ching-Shu Su, Bernard Gan et al. · International Journal of Hospitality Management · 2014 · 44 citations

Customer Experience, Customer Satisfaction, Service Research +9

Rows per page

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