Bernard Gan

Explicating restaurant performance: The nature and foundations of sustainable service and organizational environment

Sheng-Fang Chou, Jeou‐Shyan Horng, Chih‐Hsing Liu et al. · International Journal of Hospitality Management · 2018 · 68 citations

Restaurant Performance, Service Research, Hospitality Marketing +13

Effective restaurant rating scale development and a mystery shopper evaluation approach

Chih-Hsing Sam Liu, Ching-Shu Su, Bernard Gan et al. · International Journal of Hospitality Management · 2014 · 44 citations

Customer Experience, Customer Satisfaction, Service Research +9

The antecedent and consequence behaviour of sustainable tourism: integrating the concepts of marketing strategy and destination image

Chih‐Hsing Liu, Jingfeng Jiang, Bernard Gan · Asia Pacific Journal of Tourism Research · 2021 · 29 citations · Full text

Customer Satisfaction, Consequence Behaviour, Tourism Management +12

Clarifying the effect of organization learning on service innovation: the mediating role of intellectual capital

Chih‐Hsing Liu, Bernard Gan, Ben Nanfeng Luo et al. · The International Journal of Human Resource Management · 2017 · 26 citations

Comparison of localized and foreign restaurant brands for consumer behavior prediction

Chih‐Hsing Liu, Bernard Gan, Wen‐Hwa Ko et al. · Journal of Retailing and Consumer Services · 2021 · 26 citations · Full text

Consumer Decision Making, Consumer Study, Hospitality Marketing +11