Lova Rajaobelina

Mobile banking service quality and customer relationships

Manon Arcand, Sandrine Prom Tep, Isabelle Brun‐Heath et al. · International Journal of Bank Marketing · 2017 · 289 citations

Business, Marketing, Marketing Management +17

Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot

Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand et al. · Psychology and Marketing · 2021 · 235 citations

Business, Marketing, Marketing Management +13

Antecedents and consequences of buyer‐seller relationship quality in the financial services industry

Lova Rajaobelina, Jasmin Bergeron · International Journal of Bank Marketing · 2009 · 142 citations

Business, Marketing, Marketing Management +14

Impact of customer experience on loyalty: a multichannel examination

Isabelle Brun‐Heath, Lova Rajaobelina, Line Ricard et al. · Service Industries Journal · 2017 · 133 citations

Business, Marketing, Marketing Management +17

Online relationship quality: scale development and initial testing

Isabelle Brun‐Heath, Lova Rajaobelina, Line Ricard · International Journal of Bank Marketing · 2014 · 98 citations

Business, Marketing, Marketing Management +17