Concepedia

Sandrine Prom Tep

SP

Statistics

Publications

8

Citations

836

H-Index

8

Active since

2003

Affiliations

Université du Québec à Montréal(Current)

Université de Moncton

Sandrine Prom Tep is an author at Université du Québec à Montréal specializing in marketing management, business, and marketing.

Publications per year

2003–2023

8

Publications

8

Mobile banking service quality and customer relationships

Manon Arcand, Sandrine Prom Tep, Isabelle Brun‐Heath et al. · International Journal of Bank Marketing · 2017 · 289 citations

Business, Marketing, Marketing Management +17

Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot

Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand et al. · Psychology and Marketing · 2021 · 235 citations

Business, Marketing, Marketing Management +13

Drivers of privacy concerns when interacting with a chatbot in a customer service encounter

Mariem Bouhia, Lova Rajaobelina, Sandrine Prom Tep et al. · International Journal of Bank Marketing · 2022 · 77 citations

Computing, Computer Science, Information Systems +8

The relationship of brand attachment and mobile banking service quality with positive word-of-mouth

Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand et al. · Journal of Product & Brand Management · 2021 · 72 citations

Business, Marketing, Marketing Management +17

Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech

Massilva Dekkal, Manon Arcand, Sandrine Prom Tep et al. · Journal of Financial Services Marketing · 2023 · 65 citations

Computing, Computer Science, Information Systems +13

1–5 of 8