Christos Sarmaniotis

Statistics

Publications

Citations

648

H-Index

Active since

2003

Affiliations

Alexander Technological Educational Institute of Thessaloniki(Current)

University of Macedonia

University of West Attica

Christos Sarmaniotis is an author at Alexander Technological Educational Institute of Thessaloniki specializing in customer satisfaction, information systems, and consumer behavior.

Publications per year

2003–2019

Publications

CRM and customer‐centric knowledge management: an empirical research

Constantinos J. Stefanou, Christos Sarmaniotis, Amalia Stafyla · Business Process Management Journal · 2003 · 269 citations

Management, Information Systems, Knowledge Management +13

Adoption of mobile self-service retail banking technologies

Apostolos Giovanis, Costas Assimakopoulos, Christos Sarmaniotis · International Journal of Retail & Distribution Management · 2018 · 147 citations

Business, Information Systems, Management Information Systems +12

Adoption of mobile banking services

Apostolos Giovanis, Pinelopi Athanasopoulou, Costas Assimakopoulos et al. · International Journal of Bank Marketing · 2019 · 138 citations

Business, Information Systems, Management Information Systems +17

Successful implementation of CRM in luxury hotels: determinants and measurements

Christos Sarmaniotis, Costas Assimakopoulos · EuroMed Journal of Business · 2013 · 48 citations

Management, Hospitality Management, Marketing +15

Online reviews as a feedback mechanism for hotel CRM systems

Costas Assimakopoulos, Christos Sarmaniotis, Christos K. Georgiadis · Anatolia · 2014 · 25 citations

Management, Hospitality Management, Marketing +16

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