Yu‐Ching Chiao

An Integrated Model for the Effects of Perceived Product, Perceived Service Quality, and Perceived Price Fairness on Consumer Satisfaction and Loyalty

Lien‐Ti Bei, Yu‐Ching Chiao · The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior · 2001 · 402 citations

Total Quality Management, Customer Satisfaction, Repair Centers +14

Performance, Internationalization, and Firm-specific Advantages of SMEs in a Newly-Industrialized Economy

Yu‐Ching Chiao, Kuo‐Pin Yang, Chwo‐Ming Joseph Yu · Small Business Economics · 2006 · 184 citations

International Management, Economics, Mergers And Acquisitions +12

Developing collective customer knowledge and service climate: The interaction between service-oriented high-performance work systems and service leadership.

Kaifeng Jiang, Chih‐Hsun Chuang, Yu‐Ching Chiao · Journal of Applied Psychology · 2014 · 167 citations

Customer Satisfaction, Human Resource Management, Organizational Behavior +18

The determinants of customer loyalty: An analysis of intangible factors in three service industries

Lien‐Ti Bei, Yu‐Ching Chiao · International Journal of Commerce and Management · 2006 · 119 citations

Customer Satisfaction, Consumer Uncertainty, Consumer Research +16

Understanding the Antecedents to Customer Loyalty by Applying Structural Equation Modeling

Kaili Yieh, Yu‐Ching Chiao, Ya-Kang Chiu · Total Quality Management & Business Excellence · 2007 · 119 citations

Customer Experience, Customer Satisfaction, Linear Structural Relationships +16