Concepedia

Ya-Kang Chiu

YC

2

Publications

146

Citations

2

H-Index

2007

Active since

Affiliations

National Chung Hsing University(Current)

Ya-Kang Chiu is an author at National Chung Hsing University specializing in customer satisfaction, business, and structural equation modeling.

Top concepts

TrustBusinessMarketingManagementService QualityBrand ManagementCustomer ServiceConsumer BehaviorConsumer ResearchCustomer Satisfaction

Publications per year

2007–2008

2

Publications

2

Understanding the Antecedents to Customer Loyalty by Applying Structural Equation Modeling

Kaili Yieh, Yu‐Ching Chiao, Ya-Kang Chiu · Total Quality Management & Business Excellence · 2007 · 119 citations

Customer Experience, Customer Satisfaction, Linear Structural Relationships +16

Does the length of a customer–provider relationship really matter?

Yu‐Ching Chiao, Ya-Kang Chiu, Jyh-Liang Guan · Service Industries Journal · 2008 · 27 citations

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