Ilias Danatzis

How Does Innovation Emerge in a Service Ecosystem?

Jennifer D. Chandler, Ilias Danatzis, Carolin Wernicke et al. · Journal of Service Research · 2018 · 152 citations · Full text

Service Ecosystem, Service-dominant Logic Literatures, Service Innovation +14

Actor Ecosystem Readiness: Understanding the Nature and Role of Human Abilities and Motivation in a Service Ecosystem

Ilias Danatzis, Ingo Oswald Karpen, Michael Kleinaltenkamp · Journal of Service Research · 2021 · 45 citations · Full text

Organizations, Engineering, Services Management +22

Strategic enablement investments: Exploring differences in human and technological knowledge transfers to supply chain partners

Kirk Plangger, Matteo Montecchi, Ilias Danatzis et al. · Industrial Marketing Management · 2020 · 24 citations · Full text

Knowledge Transfer, Interorganizational Relationship, Chain Partners +13

Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It

Ilias Danatzis, Jana Möller · Journal of Service Research · 2023 · 24 citations · Full text

Customer capabilities for solution offerings in business markets

Laura Elgeti, Ilias Danatzis, Michael Kleinaltenkamp · Industrial Marketing Management · 2020 · 20 citations

Customer Experience, Customer Satisfaction, Business +6