Keo Mony Sok

Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability

Phyra Sok, Lan Snell, Wai Jin Lee et al. · Journal of Service Theory and Practice · 2017 · 83 citations

Entrepreneurial Motivation, Entrepreneurship, Human Resource Management +21

The effect of ‘can do’ and ‘reason to’ motivations on service–sales ambidexterity

Keo Mony Sok, Phyra Sok, Luigi M. De Luca · Industrial Marketing Management · 2015 · 71 citations

Customer Satisfaction, Service Research, Service Study +8

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Phyra Sok, Keo Mony Sok, Tracey S. Danaher et al. · Journal of Service Research · 2018 · 55 citations

Creative Communications, Customer Satisfaction, Human Resource Management +20

How and when frontline employees’ resilience drives service-sales ambidexterity: the role of cognitive flexibility and leadership humility

Keo Mony Sok, Phyra Sok, Yelena Tsarenko et al. · European Journal of Marketing · 2021 · 37 citations

Education, Purpose Service Industries, Human Resource Management +16

Does transformational leadership always matter in frontline service roles?

Keo Mony Sok, Phyra Sok, Lan Snell et al. · Journal of Service Theory and Practice · 2018 · 19 citations

Customer Satisfaction, Transformational Leadership, Job Performance +23