Xiaoyun Han

Service Loyalty

Xiaoyun Han, Robert J. Kwortnik, Chunxiao Wang · Journal of Service Research · 2008 · 300 citations · Full text

Marketing, Customer Satisfaction, Relationship Marketing +14

Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors

Dongmei Li, Xiaoyun Han · Journal of Retailing and Consumer Services · 2020 · 80 citations

Marketing, Customer Satisfaction, Customer Engagement Behaviors +14

The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China

Robert J. Kwortnik, Xiaoyun Han · Cornell Hospitality Quarterly · 2011 · 74 citations

Customer Satisfaction, Consumer Research, Hospitality +17

Customer Empowerment to Co-Create Service Designs and Delivery: Scale Development and Validation

Catherine Prentice, Xiaoyun Han, Yaoqi Li · Services Marketing Quarterly · 2016 · 49 citations · Full text

Customer Experience, Customer Satisfaction, Co-create Service Designs +21

The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study

Shujie Fang, Xiaoyun Han, Chen Shu-ping · Cornell Hospitality Quarterly · 2022 · 40 citations

Customer Experience, Customer Satisfaction, Tourism Management +23