Concepedia

Robert J. Kwortnik

RJ

26

Publications

1.6K

Citations

19

H-Index

2004

Active since

Affiliations

Cornell University(Current)

College of Business Administration

East China Normal University

SC Johnson (United States)

University of Arkansas at Fayetteville

Robert J. Kwortnik is an author at Cornell University specializing in business, marketing, and management.

Top concepts

MarketingBusinessManagementConsumer ResearchTourismHospitality MarketingCustomer SatisfactionHospitality ManagementConsumer BehaviorMarketing Insights

Publications per year

2004–2021

26

Publications

26

Service Loyalty

Xiaoyun Han, Robert J. Kwortnik, Chunxiao Wang · Journal of Service Research · 2008 · 300 citations · Full text

Marketing, Customer Satisfaction, Relationship Marketing +14

The role of positive emotions in experiential decisions

Robert J. Kwortnik, William T. Ross · International Journal of Research in Marketing · 2007 · 244 citations

Positive Emotions, Behavioral Decision Making, Affective Variable +8

Shipscape influence on the leisure cruise experience

Robert J. Kwortnik · International Journal of Culture Tourism and Hospitality Research · 2008 · 178 citations

Customer Experience, Tourism Management, Leisure Study +21

Unifying Service Marketing and Operations With Service Experience Management

Robert J. Kwortnik, Gary M. Thompson · Journal of Service Research · 2008 · 108 citations · Full text

Customer Satisfaction, Service Innovation, Services Management +16

Buyer Monitoring: A Means to Insure Personalized Service

Robert J. Kwortnik, William Michael Lynn, William T. Ross · Journal of Marketing Research · 2009 · 79 citations

Customer Satisfaction, Customer Profiling, Consumer Research +20

Rows per page

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