Robert J. Kwortnik - Concepedia

Concepedia

Author

Robert J. Kwortnik

Cornell University

Also Known As

R. Kwortnik, Robert J. Kwortnik, Robert Kwortnik

43

Publications

1.6K

Citations

19

H-Index

127

Concepts

All Affiliations

Cornell University College of Business Administration East China Normal University SC Johnson (United States)University of Arkansas at Fayetteville

RJ

About

Robert J. Kwortnik is an author at Cornell University specializing in business, marketing, and management.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	19	19	1.2K
2	Engineering	3	3	60
3	Education	1	1	28
4	Health Sciences	1	1	19
5	Language Studies	1	1	13

Robert J. Kwortnik

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26

Publications

1.6K

Citations

19

H-Index

	Year	Citations
Service Loyalty Xiaoyun Han, Robert J. Kwortnik, Chunxiao Wang Journal of Service Research MarketingCustomer SatisfactionRelationship MarketingService QualityService Research	2008	300
The role of positive emotions in experiential decisions Robert J. Kwortnik, William T. Ross International Journal of Research in Marketing Positive EmotionsBehavioral Decision MakingAffective VariableAffective NeuroscienceMotivation	2007	244
Shipscape influence on the leisure cruise experience Robert J. Kwortnik International Journal of Culture Tourism and Hospitality Research Customer ExperienceTourism ManagementLeisure StudyTourist ExperienceDigital Marketing	2008	178
Unifying Service Marketing and Operations With Service Experience Management Robert J. Kwortnik, Gary M. Thompson Journal of Service Research Customer SatisfactionService InnovationServices ManagementService Experience ManagementManagement	2008	108
Buyer Monitoring: A Means to Insure Personalized Service Robert J. Kwortnik, William Michael Lynn, William T. Ross Journal of Marketing Research Customer SatisfactionCustomer ProfilingConsumer ResearchBusiness AnalyticsService Quality	2009	79
The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China Robert J. Kwortnik, Xiaoyun Han Cornell Hospitality Quarterly Customer SatisfactionConsumer ResearchHospitalityGuest PerceptionsHospitality Management	2011	74
Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services Michael J. Dixon, Liana Victorino, Robert J. Kwortnik, Production and Operations Management Customer ExperienceCustomer SatisfactionBehavioral Decision MakingPeak EventsConsumer Research	2016	60
Carnival Cruise Lines Robert J. Kwortnik Cornell Hotel and Restaurant Administration Quarterly Customer ExperienceConsumer ResearchBrand StrategyCruise LinesFun Ships Brand	2006	59
Voluntary tipping and the selective attraction and retention of service workers in the USA: an application of the ASA model Michael Lynn, Robert J. Kwortnik, Michael C. Sturman The International Journal of Human Resource Management Customer SatisfactionConsumer ResearchHuman Resource ManagementOrganizational BehaviorEmployee Attitude	2011	55
Pooling Restaurant Reservations to Increase Service Efficiency Gary M. Thompson, Robert J. Kwortnik Journal of Service Research Customer SatisfactionRevenue ManagementService ResearchResource PoolingRestaurant Reservations	2008	41

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