Concepedia

Shujie Fang

SF

11

Publications

379

Citations

11

H-Index

2017

Active since

Affiliations

Sun Yat-sen University(Current)

Zhengzhou University

University of Dayton

Jinan University

Shujie Fang is an author at Sun Yat-sen University specializing in business, management, and marketing.

Top concepts

BusinessTourismMarketingManagementHospitality ManagementHospitality IndustryCustomer SatisfactionDestination MarketingDesignRobotics

Publications per year

2017–2025

11

Publications

11

Physical attractiveness of service employees and customer engagement in tourism industry

Shujie Fang, Zhang Chun, Yaoqi Li · Annals of Tourism Research · 2019 · 103 citations

Customer Satisfaction, Tourism Management, Tourist Experience +12

Can beauty save service failures? The role of recovery employees’ physical attractiveness in the tourism industry

Yaoqi Li, Zhang Chun, Shujie Fang · Journal of Business Research · 2021 · 58 citations

Customer Satisfaction, Tourism Management, Tourism Performance +14

The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study

Shujie Fang, Xiaoyun Han, Chen Shu-ping · Cornell Hospitality Quarterly · 2022 · 40 citations

Customer Experience, Customer Satisfaction, Tourism Management +23

Hotel guest-robot interaction experience: A scale development and validation

Shujie Fang, Xiaoyun Han, Chen Shu-ping · Journal of Hospitality and Tourism Management · 2023 · 39 citations

Engineering, Human Agent Interaction, Virtual Reality +8

Consumer response to discontinuation of corporate social responsibility activities of hotels

Yaoqi Li, Shujie Fang, Tzung‐Cheng Huan · International Journal of Hospitality Management · 2017 · 35 citations

Consumer Response, Tourism Management, Hospitality Marketing +13

Rows per page

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