Concepedia

Zhang Chun

ZC

11

Publications

647

Citations

11

H-Index

1993

Active since

Affiliations

University of Dayton(Current)

Sun Yat-sen University

Zhengzhou University

Zhang Chun is an author at University of Dayton specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingArtsTourismCustomer SatisfactionTrustEngineeringCommunicationHospitality Industry

Publications per year

1993–2024

11

Publications

11

Curbing Foreign Distributor Opportunism: An Examination of Trust, Contracts, and the Legal Environment in International Channel Relationships

S. Tamer Çavuşgil, Seyda Deligonul, Zhang Chun · Journal of International Marketing · 2004 · 297 citations

Negotiation, Cross-border Management, Trade +23

Physical attractiveness of service employees and customer engagement in tourism industry

Shujie Fang, Zhang Chun, Yaoqi Li · Annals of Tourism Research · 2019 · 103 citations

Customer Satisfaction, Tourism Management, Tourist Experience +12

Can beauty save service failures? The role of recovery employees’ physical attractiveness in the tourism industry

Yaoqi Li, Zhang Chun, Shujie Fang · Journal of Business Research · 2021 · 58 citations

Customer Satisfaction, Tourism Management, Tourism Performance +14

Integrated tolerance optimisation with simulated annealing

Zhang Chun, Hsu‐Pin Wang · The International Journal of Advanced Manufacturing Technology · 1993 · 45 citations

Engineering, Tolerance Optimisation, Simulated Annealing +6

The moderating role of complaint handling on brand hate in the cancel culture

Amir Zaib Abbasi, Muhammad Shahzeb Fayyaz, Ding Hooi Ting et al. · Asia-Pacific Journal of Business Administration · 2022 · 34 citations

Customer Satisfaction, Consumer Research, Communication +20

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