Sergey Kazakov

Wellness tourism: a perspective article

Sergey Kazakov, Olga Oyner · Tourism Review · 2020 · 93 citations · Full text

Quality Of Life, Culture, Wellness Tourism +13

The role of language in the online evaluation of hospitality service encounters: An empirical study

Marcello M. Mariani, Matteo Borghi, Sergey Kazakov · International Journal of Hospitality Management · 2018 · 66 citations

Customer Satisfaction, Empirical Study, Interpersonal Communication +13

The impact of information and communication technology and internal market orientation blending on organisational performance in small and medium enterprises

Sergey Kazakov, J. Ruiz-Alba, María M. Muñoz · European Journal of Management and Business Economics · 2020 · 40 citations · Full text

Customer Satisfaction, Business Intelligence, Organizational Characteristic +21

The effects of the aesthetics and composition of hotels’ digital photo images on online booking decisions

Pedro Cuesta Valiño, Sergey Kazakov, Pablo Gutiérrez Rodríguez et al. · Humanities and Social Sciences Communications · 2023 · 22 citations · Full text

Customer Satisfaction, Digital Marketing, Hospitality +20

The impact of omnichannel integrated marketing communications (IMC) on product and retail service satisfaction

Vera Butkouskaya, Olga Oyner, Sergey Kazakov · Journal of Economics Finance and Administrative Science · 2023 · 11 citations · Full text