Concepedia

Matteo Borghi

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Publications

15

Citations

1.1K

H-Index

15

Active since

2017

Affiliations

University of Reading(Current)

University of Bologna

Henley College

Matteo Borghi is an author at University of Reading specializing in communication, customer satisfaction, and business.

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Publications per year

2017–2023

15

Publications

15

Online reviews: Differences by submission device

Marcello M. Mariani, Matteo Borghi, Ulrike Gretzel · Tourism Management · 2018 · 137 citations

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Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics

Marcello M. Mariani, Matteo Borghi · International Journal of Contemporary Hospitality Management · 2021 · 135 citations · Full text

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Effects of the Booking.com rating system: Bringing hotel class into the picture

Marcello M. Mariani, Matteo Borghi · Tourism Management · 2017 · 120 citations

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Artificial intelligence in service industries: customers’ assessment of service production and resilient service operations

Marcello M. Mariani, Matteo Borghi · International Journal of Production Research · 2023 · 84 citations · Full text

Online Review Helpfulness and Firms’ Financial Performance: An Empirical Study in a Service Industry

Marcello M. Mariani, Matteo Borghi · International Journal of Electronic Commerce · 2020 · 79 citations · Full text

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