Concepedia

John R. Dienhart

JR

2

Publications

132

Citations

2

H-Index

1992

Active since

Affiliations

University of Southern Mississippi(Current)

University of Maryland Eastern Shore

John R. Dienhart is an author at University of Southern Mississippi specializing in business, hospitality management, and human resource management.

Top concepts

BusinessMarketingManagementHuman ResourcesCustomer SatisfactionHospitality ManagementOrganizational BehaviorService QualityCustomer ServiceService Management

Publications per year

1992–1993

2

Publications

2

Service orientation of restaurant employees

John R. Dienhart, Mary B. Gregoire, Ronald G. Downey et al. · International Journal of Hospitality Management · 1992 · 81 citations

Customer Satisfaction, Services Management, Service Orientation +8

Job Satisfaction, Job Involvement, Job Security, and Customer Focus of Quick-Service Restaurant Employees

John R. Dienhart, Mary B. Gregoire · Hospitality Research Journal · 1993 · 51 citations

Job Satisfaction, Customer Satisfaction, Job Involvement +13

Rows per page

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