Concepedia

Amy Wong

AW

33

Publications

3.1K

Citations

24

H-Index

1999

Active since

Affiliations

Singapore University of Social Sciences(Current)

Monash University

GlobalFoundries (Singapore)

Lingnan University

University of Guelph

Amy Wong is an author at Singapore University of Social Sciences specializing in management, marketing, and customer satisfaction.

Top concepts

MarketingManagementBusinessCustomer SatisfactionConsumer ResearchConsumer BehaviorService QualityRelationship MarketingHospitality MarketingBrand Equity

Publications per year

1999–2024

33

Publications

33

An examination of the relationship between trust, commitment and relationship quality

Amy Wong, Amrik S. Sohal · International Journal of Retail & Distribution Management · 2002 · 508 citations

Customer Experience, Customer Satisfaction, Consumer Research +24

Service quality and customer loyalty perspectives on two levels of retail relationships

Amy Wong, Amrik S. Sohal · Journal of Services Marketing · 2003 · 405 citations

Customer Satisfaction, Service Quality Dimensions, Consumer Research +17

Analysing service quality in the hospitality industry

Amy Wong, Alison Dean, Christopher White · Managing Service Quality · 1999 · 349 citations

Total Quality Management, Customer Satisfaction, Service Excellence +18

The role of emotional satisfaction in service encounters

Amy Wong · Managing Service Quality · 2004 · 323 citations

Customer Experience, Customer Satisfaction, Empathy +20

Consumer Impulse Buying and In-Store Stimuli in Chinese Supermarkets

Lianxi Zhou, Amy Wong · Journal of International Consumer Marketing · 2004 · 182 citations

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