Concepedia
Statistics
Publications
50
Citations
2.6K
H-Index
28
Active since
2009
Affiliations
Universidade Católica Portuguesa(Current)
University of Beira Interior
Fundação Minerva - Cultura - Ensino e Investigação Científica
Wroclaw University of Economics and Business
University of Chieti-Pescara
Susana Costa e Silva is an author at Universidade Católica Portuguesa specializing in marketing, business, and consumer behavior.
Publications per year
2009–2024
How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Paulo Duarte, Susana Costa e Silva, Margarida Bernardo Ferreira · Journal of Retailing and Consumer Services · 2018 · 466 citations
Business, Marketing, Marketing Management +14
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective
Roberta De Cicco, Susana Costa e Silva, Francesca Romana Alparone · International Journal of Retail & Distribution Management · 2020 · 259 citations · Full text
Social Sciences, Communication, Social Psychology +15
Empirical test of the trust–performance link in an international alliances context
Susana Costa e Silva, Frank Bradley, Carlos M.P. Sousa · International Business Review · 2011 · 177 citations
Management, International Business, Strategic Management +15
The omni-channel approach: A utopia for companies?
Monika Hajdas, Joanna Radomska, Susana Costa e Silva · Journal of Retailing and Consumer Services · 2020 · 106 citations · Full text
Management, Marketing, Strategic Management +8
Need for touch and haptic imagery: An investigation in online fashion shopping
Susana Costa e Silva, Thelma Valéria Rocha, Roberta De Cicco et al. · Journal of Retailing and Consumer Services · 2020 · 105 citations · Full text
Arts, Marketing, Fashion Design +11
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