Concepedia

Elisabeth Deutskens

ED

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Publications

4

Citations

1.2K

H-Index

4

Active since

2001

Affiliations

Maastricht University(Current)

Eindhoven University of Technology

Elisabeth Deutskens is an author at Maastricht University specializing in survey methodology, reliability, and engineering.

Top concepts

Survey MethodologyMarketingManagementStatisticsEngineeringReliabilityCommunicationService QualityCustomer SatisfactionTotal Quality Management

Publications per year

2001–2006

4

Publications

4

Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study

Elisabeth Deutskens, Ko de Ruyter, Martin Wetzels et al. · Marketing Letters · 2004 · 828 citations · Full text

Reliability, Survey (Human Research), Social Media +12

An Assessment of Equivalence Between Online and Mail Surveys in Service Research

Elisabeth Deutskens, Ko de Ruyter, Martin Wetzels · Journal of Service Research · 2006 · 238 citations

Total Quality Management, Customer Satisfaction, Online Experiment +20

Comparing the generalizability of online and mail surveys in cross-national service quality research

Elisabeth Deutskens, Ad de Jong, Ko de Ruyter et al. · Marketing Letters · 2006 · 104 citations

Reliability, Customer Satisfaction, Total Quality Management +11

From Paper-and Pencil to Screen-and-Keyboard

J.C. de Ruyter, Martin Wetzels, Elisabeth Deutskens · 2001 · 43 citations

Tangible User Interface, Input Device, Novel Interface +4

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