Mary Dawson

Strategic human resources management research in hospitality and tourism

Juan M. Madera, Mary Dawson, Priyanko Guchait et al. · International Journal of Contemporary Hospitality Management · 2017 · 162 citations

Marketing, Hospitality Human Resources, Customer Satisfaction +15

The Hospitality Culture Scale: A measure organizational culture and personal attributes

Mary Dawson, JéAnna Abbott, Stowe Shoemaker · International Journal of Hospitality Management · 2010 · 160 citations

Hospitality Human Resources, Culture, Hospitality Culture Scale +11

Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance

Priyanko Guchait, Ayşın Paşamehmetoğlu, Mary Dawson · International Journal of Hospitality Management · 2014 · 142 citations

Employee Involvement, Error Management, Perceived Psychological Safety +8

Hotel managers’ perceived diversity climate and job satisfaction: The mediating effects of role ambiguity and conflict

Juan M. Madera, Mary Dawson, Jack A. Neal · International Journal of Hospitality Management · 2013 · 102 citations

Cross-cultural Management, Management, Business +9

Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors

Priyanko Guchait, Je’Anna Lanza-Abbott, Juan M. Madera et al. · Cornell Hospitality Quarterly · 2016 · 79 citations

Organizations, Hospitality, Organizational Culture +21