Concepedia

Je’Anna Lanza-Abbott

JL

3

Publications

138

Citations

3

H-Index

2004

Active since

Affiliations

University of Houston(Current)

Je’Anna Lanza-Abbott is an author at University of Houston specializing in hospitality management, business, and hospitality.

Top concepts

Publications per year

2004–2016

3

Publications

3

Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors

Priyanko Guchait, Je’Anna Lanza-Abbott, Juan M. Madera et al. · Cornell Hospitality Quarterly · 2016 · 79 citations

, , +21

The Importance of Error Management Culture in Organizations: The Impact on Employee Helping Behaviors During Service Failures and Recoveries in Restaurants

Priyanko Guchait, Ayşın Paşamehmetoğlu, Je’Anna Lanza-Abbott · Journal of Human Resources in Hospitality & Tourism · 2014 · 38 citations

The Anatomy of Restaurant Reviews

Karl Titz, Je’Anna Lanza-Abbott, Glenn Cordúa y Cruz · International Journal of Hospitality & Tourism Administration · 2004 · 21 citations

, , +16

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