Ayşın Paşamehmetoğlu

Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance

Priyanko Guchait, Ayşın Paşamehmetoğlu, Mary Dawson · International Journal of Hospitality Management · 2014 · 142 citations

Employee Involvement, Error Management, Perceived Psychological Safety +8

Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being

Xingyu Wang, Priyanko Guchait, Ayşın Paşamehmetoğlu · International Journal of Contemporary Hospitality Management · 2020 · 95 citations

Workplace Psychology, Social Psychology, Organizational Support +23

How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

Huy Gip, Priyanko Guchait, Ayşın Paşamehmetoğlu et al. · International Journal of Contemporary Hospitality Management · 2022 · 82 citations

Quality Of Life, Service Sabotage, Hospitality +22

Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance

Xingyu Wang, Xueqi Wen, Ayşın Paşamehmetoğlu et al. · International Journal of Hospitality Management · 2020 · 74 citations · Full text

Hospitality Human Resources, Customer Satisfaction, Employee Attitude +11

Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance

Xingyu Wang, Priyanko Guchait, Ayşın Paşamehmetoğlu · International Journal of Hospitality Management · 2020 · 72 citations · Full text

Employee Attitude, Performance Studies, Organizational Communication +11