Concepedia

Jillian Dawes Farquhar

JD

22

Publications

1.3K

Citations

16

H-Index

2003

Active since

Affiliations

Oxford Brookes University(Current)

Southampton Solent University

Bournemouth University

University of Pretoria

University of KwaZulu-Natal

Jillian Dawes Farquhar is an author at Oxford Brookes University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingConsumer ResearchCustomer SatisfactionBrand ManagementConsumer BehaviorInteractive MarketingCustomer ServiceBrand Equity

Publications per year

2003–2024

22

Publications

22

Convenience: a services perspective

Jillian Dawes Farquhar, Jennifer Rowley · Marketing Theory · 2009 · 235 citations

Customer Experience, Customer Satisfaction, Service Research +15

Triangulation in industrial qualitative case study research: Widening the scope

Jillian Dawes Farquhar, Nicolette Michels, Julie Robson · Industrial Marketing Management · 2020 · 215 citations

Industrial Design, Empirical Case Study, Organizational Communication +9

Contact management and customer loyalty

Henry Jones, Jillian Dawes Farquhar · Journal of Financial Services Marketing · 2003 · 110 citations

Customer Satisfaction, Interactive Marketing, Contact Management +5

The influence of customer perceptions on financial performance in financial services

Chiung‐Ju Liang, Jillian Dawes Farquhar · International Journal of Bank Marketing · 2009 · 89 citations

Customer Experience, Customer Satisfaction, Consumer Research +20

Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch

Tracy Panther, Jillian Dawes Farquhar · Journal of Financial Services Marketing · 2004 · 80 citations

Customer Satisfaction, Financial Service Providers, Consumer Study +10

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