Concepedia

Tracy Panther

TP

3

Publications

157

Citations

3

H-Index

2004

Active since

Affiliations

Oxford Brookes University(Current)

Tracy Panther is an author at Oxford Brookes University specializing in business, customer satisfaction, and management.

Top concepts

Publications per year

2004–2007

3

Publications

3

Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch

Tracy Panther, Jillian Dawes Farquhar · Journal of Financial Services Marketing · 2004 · 80 citations

, , +10

Acquiring and retaining customers in UK banks: An exploratory study

Jillian Dawes Farquhar, Tracy Panther · Journal of Retailing and Consumer Services · 2007 · 53 citations

, , +9

The more, the merrier? An exploratory study into managing channels in UK financial services

Jillian Dawes Farquhar, Tracy Panther · The International Review of Retail Distribution and Consumer Research · 2007 · 24 citations

, , +24

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