Concepedia

Julie Robson

JR

11

Publications

479

Citations

10

H-Index

1999

Active since

Affiliations

Bournemouth University(Current)

Southampton Solent University

University of Pretoria

Julie Robson is an author at Bournemouth University specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingConsumer ResearchCustomer SatisfactionPublic PolicyGeneral BusinessBusiness StrategyStrategic ManagementOrganizational Communication

Publications per year

1999–2021

11

Publications

11

Triangulation in industrial qualitative case study research: Widening the scope

Jillian Dawes Farquhar, Nicolette Michels, Julie Robson · Industrial Marketing Management · 2020 · 215 citations

Industrial Design, Empirical Case Study, Organizational Communication +9

Consumer trust and confidence in the compliance of Islamic banks

Samreen Ashraf, Julie Robson, Yasmin K. Sekhon · Journal of Financial Services Marketing · 2015 · 65 citations

Customer Satisfaction, Islamic Banks, Consumer Research +6

The influence of national culture and industry structure on grocery retail customer loyalty

Maheshan De Silva Kanakaratne, Jeffery Bray, Julie Robson · Journal of Retailing and Consumer Services · 2019 · 44 citations

Customer Experience, Customer Satisfaction, Industry Structure +9

Selective demarketing

Jillian Dawes Farquhar, Julie Robson · Marketing Theory · 2016 · 34 citations · Full text

Customer Profitability, Relationship Marketing, Customer Satisfaction +12

Recovering the corporate brand: lessons from an industry crisis

Julie Robson, Jillian Dawes Farquhar · European Journal of Marketing · 2021 · 27 citations · Full text

Corporate Brand Recovery, Brand Strategy, Consumer Research +16

Rows per page

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