Concepedia

Henry Jones

HJ

Statistics

Publications

2

Citations

158

H-Index

2

Active since

2003

Affiliations

Oxford Brookes University(Current)

Henry Jones is an author at Oxford Brookes University specializing in business, customer satisfaction, and customer relationship management.

Publications per year

2003–2007

2

Publications

2

Contact management and customer loyalty

Henry Jones, Jillian Dawes Farquhar · Journal of Financial Services Marketing · 2003 · 110 citations

, , +13

Putting it right: service failure and customer loyalty in UK banks

Henry Jones, Jillian Dawes Farquhar · International Journal of Bank Marketing · 2007 · 48 citations

, , +14

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