Concepedia

I. Praveen Kumar

IP

7

Publications

252

Citations

7

H-Index

2010

Active since

Affiliations

Entrepreneurship Development Institute of India(Current)

Indian Institute of Technology Roorkee

Malaviya National Institute of Technology Jaipur

I. Praveen Kumar is an author at Entrepreneurship Development Institute of India specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionSupply ChainConsumer ResearchInteractive MarketingSupply Chain ManagementDesignLogistics

Publications per year

2010–2021

7

Publications

7

Identifying and ranking critical success factors of customer experience in banks

Ruchi Garg, Zillur Rahman, M.N. Qureshi et al. · Journal of Modelling in Management · 2012 · 69 citations

Customer Experience, Customer Satisfaction, Service Quality +12

Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions

Ramji Nagariya, Divesh Kumar, I. Praveen Kumar · Benchmarking An International Journal · 2020 · 63 citations

Customer Satisfaction, Business Intelligence, Supply Network +18

Influence of Retail Atmospherics on Customer Value in an Emerging Market Condition

I. Praveen Kumar, Ruchi Garg, Zillur Rahman · 2010 · 41 citations

Customer Experience, Customer Satisfaction, Consumer Research +16

Evaluating a model for analyzing methods used for measuring customer experience

Ruchi Garg, Zillur Rahman, I. Praveen Kumar · Journal of Database Marketing & Customer Strategy Management · 2010 · 26 citations · Full text

Customer Experience, Customer Satisfaction, Service Research +9

Enablers to implement sustainable practices in the service only supply chain: a case of an Indian hospital

Ramji Nagariya, Divesh Kumar, I. Praveen Kumar · Business Process Management Journal · 2021 · 22 citations

Engineering, Sustainable Practices, Sustainable Development +28

Rows per page

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