Concepedia

Ute Walter

UW

5

Publications

275

Citations

5

H-Index

2008

Active since

Affiliations

Örebro University(Current)

Karlstad University

Umeå University

Ute Walter is an author at Örebro University specializing in hospitality management, business, and customer satisfaction.

Top concepts

BusinessMarketingCustomer SatisfactionHospitality ManagementTourismManagementUser ExperienceBrand ManagementGuest ExperienceConsumer Behavior

Publications per year

2008–2022

5

Publications

5

Drivers of customers' service experiences: a study in the restaurant industry

Ute Walter, Bo Edvardsson, Åsa Öström · Managing Service Quality · 2010 · 201 citations

Customer Experience, Customer Satisfaction, Consumer Research +20

The physical environment as a driver of customers' service experiences at restaurants

Ute Walter, Bo Edvardsson · International Journal of Quality and Service Sciences · 2012 · 26 citations

Customer Experience, Customer Satisfaction, Consumer Research +24

The meeting aspect and the physical setting: are they important for the guest experience?

Ute Walter · Journal of Foodservice · 2008 · 18 citations

Customer Satisfaction, Hybrid Event, Hospitality +23

Restaurant practices – time, planning, knowledge and dreams

Lotte Wellton, Inger M. Jonsson, Ute Walter et al. · Scandinavian Journal of Hospitality and Tourism · 2016 · 18 citations

The spatial distribution of gourmet restaurants

Ute Walter, Dieter K. Müller, Annica Långvall · Scandinavian Journal of Hospitality and Tourism · 2022 · 12 citations · Full text

Rows per page

1–5 of 5