Concepedia

Mike Donnelly

MD

5

Publications

421

Citations

5

H-Index

1995

Active since

Affiliations

University of the West of Scotland(Current)

Mike Donnelly is an author at University of the West of Scotland specializing in service quality, public policy, and survey methodology.

Top concepts

Public PolicyService QualityLawBusinessStrategyEducationManagementStatisticsEngineeringCriminal Law

Publications per year

1995–2006

5

Publications

5

Measuring service quality in local government: the SERVQUALapproach

Mike Donnelly, Mik Wisniewski, John Dalrymple et al. · International Journal of Public Sector Management · 1995 · 184 citations

Assessing the quality of police services using SERVQUAL

Mike Donnelly, Neil J. Kerr, Russell Rimmer et al. · Policing An International Journal · 2006 · 106 citations

Customer Satisfaction, Public Policy, Police Services +13

Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach

Mike Donnelly, Edward Shiu · Total Quality Management · 1999 · 58 citations

Making the difference: quality strategy in the public sector

Mike Donnelly · Managing Service Quality · 1999 · 51 citations

Total Quality Management, Education, Quality Management Systems +17

Assessing the quality of service provided by market research agencies

Mike Donnelly, Selma Van't Hull, Valerie Will · Total Quality Management · 2000 · 22 citations

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