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Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach

Mike Donnelly, Edward Shiu

Total Quality Management · 1999 · 58 citations · 0 references

DOI

Abstract

(1999). Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach. Total Quality Management: Vol. 10, No. 4-5, pp. 498-506.