Edward Shiu

Service worker role in encouraging customer organizational citizenship behaviors

Liliana L. Bove, Simon Pervan, Sharon E. Beatty et al. · Journal of Business Research · 2008 · 500 citations

Customer Satisfaction, Service Worker Role, Service Research +7

Who Says There is an Intention–Behaviour Gap? Assessing the Empirical Evidence of an Intention–Behaviour Gap in Ethical Consumption

Louise M. Hassan, Edward Shiu, Deirdre Shaw · Journal of Business Ethics · 2014 · 408 citations

Consumer Decision Making, Behavioral Decision Making, Consumer Study +10

Ethics in consumer choice: a multivariate modelling approach

Deirdre Shaw, Edward Shiu · European Journal of Marketing · 2003 · 331 citations

Consumer Uncertainty, Multivariate Modelling Approach, Behavioral Decision Making +20

The Contribution of Ethical Obligation and Self-identity to the Theory of Planned Behaviour: An Exploration of Ethical Consumers

Deirdre Shaw, Edward Shiu, Ian Clarke · Journal of Marketing Management · 2000 · 328 citations

Customer Satisfaction, Ethical Obligation, Behavioral Decision Making +23

An exploration of values in ethical consumer decision making

Deirdre Shaw, Emma Grehan, Edward Shiu et al. · Journal of Consumer Behaviour · 2005 · 294 citations

Consumer Decision Making, Ethical Dilemma, Behavioral Decision Making +15