Concepedia

Mik Wisniewski

MW

Statistics

Publications

16

Citations

2.5K

H-Index

13

Active since

1990

Affiliations

University of Strathclyde(Current)

National Audit Office

University of Stirling

Mik Wisniewski is an author at University of Strathclyde specializing in management, business, and public policy.

Top concepts

BusinessManagementMarketingPublic PolicyService QualityCustomer SatisfactionPerformance MeasurementTotal Quality ManagementAccountingEngineering

Publications per year

1990–2005

16

Publications

16

Applied Regression Analysis: A Research Tool

Mik Wisniewski, J. O. Rawlings · Journal of the Operational Research Society · 1990 · 1.1K citations

Using SERVQUAL to assess customer satisfaction with public sector services

Mik Wisniewski · Managing Service Quality · 2001 · 373 citations

Total Quality Management, Customer Satisfaction, Engineering +19

Measuring service quality in the public sector: The potential for SERVQUAL

Mik Wisniewski · Total Quality Management · 1996 · 246 citations

Total Quality Management, Customer Satisfaction, Public Policy +12

Measuring service quality in local government: the SERVQUALapproach

Mike Donnelly, Mik Wisniewski, John Dalrymple et al. · International Journal of Public Sector Management · 1995 · 184 citations

Measuring service quality in a hospital colposcopy clinic

Mik Wisniewski, Hazel Wisniewski · International Journal of Health Care Quality Assurance · 2005 · 136 citations

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