Neil J. Kerr is an author at Queen Margaret University specializing in criminal justice, survey methodology, and service quality.
Top concepts
LawStatisticsEngineeringCriminal LawPublic PolicyService QualityCriminal JusticeSurvey MethodologyCustomer Satisfaction
Publications per year
2006–2006
1
1
Assessing the quality of police services using SERVQUAL
Mike Donnelly, Neil J. Kerr, Russell Rimmer et al. · Policing An International Journal · 2006 · 106 citations
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