Concepedia

Kathryn Frazer Winsted

KF

6

Publications

947

Citations

6

H-Index

1997

Active since

Affiliations

Pace University(Current)

Kathryn Frazer Winsted is an author at Pace University specializing in management, marketing, and customer satisfaction.

Top concepts

MarketingManagementBusinessCustomer SatisfactionCultureEducationService QualityUser ExperienceConsumer BehaviorConsumer Research

Publications per year

1997–2010

6

Publications

6

The service experience in two cultures: A behavioral perspective

Kathryn Frazer Winsted · Journal of Retailing · 1997 · 400 citations

Customer Satisfaction, Culture, Cross-cultural Studies +7

Service behaviors that lead to satisfied customers

Kathryn Frazer Winsted · European Journal of Marketing · 2000 · 269 citations

Customer Experience, Customer Satisfaction, Consumer Research +18

Internationalization of services: the service exporting decision

Kathryn Frazer Winsted, Paul G. Patterson · Journal of Services Marketing · 1998 · 111 citations

International Marketing, Exporting Literature, Internationalization +17

Evaluating Service Encounters: A Cross-Cultural and Cross-Industry Exploration

Kathryn Frazer Winsted · The Journal of Marketing Theory and Practice · 1999 · 107 citations

Service Provider, Customer Satisfaction, Relative Importance +16

Patient satisfaction with medical encounters – a cross‐cultural perspective

Kathryn Frazer Winsted · International Journal of Service Industry Management · 2000 · 50 citations

Nursing, Customer Satisfaction, Family Medicine +13

Rows per page

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