Concepedia
Statistics
Publications
7
Citations
440
H-Index
Active since
2017
Affiliations
Hong Kong Baptist University(Current)
University of Hong Kong
Hanyang University
Kimmy Wa Chan is an author at Hong Kong Baptist University specializing in consumer research, management, and marketing.
Top concepts
MarketingManagementConsumer ResearchCustomer SatisfactionBusinessSocial IdentitySocial InfluenceConsumer BehaviorSociologyHuman Resources
Publications per year
2017–2024
Service with Emoticons: How Customers Interpret Employee Use of Emoticons in Online Service Encounters
Xueni Li, Kimmy Wa Chan, Sara Kim · Journal of Consumer Research · 2018 · 242 citations
Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate
Kimmy Wa Chan, Taeshik Gong, Ruixue Zhang et al. · Journal of Service Research · 2017 · 94 citations
Customer Satisfaction, Consumer Research, Social Influence +21
An Investigation of Nonbeneficiary Reactions to Discretionary Preferential Treatments
Kimmy Wa Chan, Chi Kin Yim, Taeshik Gong · Journal of Service Research · 2019 · 25 citations
Customer Satisfaction, Behavioral Decision Making, Treatment Effect +25
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Kimmy Wa Chan, Taeshik Gong, Piyush Sharma et al. · Journal of Business Research · 2022 · 22 citations
Customer Satisfaction, Consumer Research, Social Influence +16
Pairing up with anthropomorphized artificial agents: Leveraging employee creativity in service encounters
Lexie Lan Huang, Rocky Peng Chen, Kimmy Wa Chan · Journal of the Academy of Marketing Science · 2024 · 22 citations · Full text
Customer Satisfaction, Social Psychology, Consumer Research +30
1–5 of 7