Concepedia

Sara Björlin Lidén

SB

Statistics

Publications

3

Citations

140

H-Index

3

Active since

2003

Affiliations

Karlstad University(Current)

Sara Björlin Lidén is an author at Karlstad University specializing in marketing, customer service, and business.

Top concepts

Publications per year

2003–2004

3

Publications

3

The effect of service guarantees on service recovery

Sara Björlin Lidén, Per Skålén · International Journal of Service Industry Management · 2003 · 76 citations

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The role of service guarantees in service development

Sara Björlin Lidén, Bodil Sandén · Service Industries Journal · 2004 · 36 citations

Customer expectations on service guarantees

Sara Björlin Lidén, Bo Edvardsson · Managing Service Quality · 2003 · 28 citations

, , +12

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