Scott M. Broetzmann

Romantic Relationships at Work: Perceived Changes in Job‐Related Behaviors as a Function of Participant's Motive, Partner's Motive, and Gender

James Price Dillard, Scott M. Broetzmann · Journal of Applied Social Psychology · 1989 · 66 citations

Workplace Psychology, Social Psychology, Human Resource Management +24

Customer satisfaction – lip service or management tool?

Scott M. Broetzmann, John B. Kemp, Mathieu Rossano et al. · Managing Service Quality · 1995 · 23 citations

Customer Profitability, Customer Satisfaction, Service Quality +13

Applying Customer Dissatisfaction Measures to Schools: You Better Know What's Wrong Before You Try to Fix It

David F. Salisbury, Robert K. Branson, Wanda I. Altreche et al. · Educational Policy · 1997 · 16 citations

Customer Satisfaction, Service Quality, School Functioning +8

Preventing TQM problems: Measured steps toward customer‐driven quality improvement

John A. Goodman, Scott M. Broetzmann, Dianne S. Ward · National Productivity Review · 1993 · 11 citations