Concepedia

John A. Goodman

JA

Statistics

Publications

4

Citations

71

H-Index

4

Active since

1993

Affiliations

Civil Service(Current)

John A. Goodman is an author at Civil Service specializing in six sigma, customer satisfaction, and consumer research.

Top concepts

Publications per year

1993–2006

4

Publications

4

Understand Customer Behavior And Complaints

John A. Goodman · Quality progress · 2003 · 26 citations

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Manage complaints to enhance loyalty

John A. Goodman · 2006 · 18 citations

What's wrong with Six Sigma

John A. Goodman, Jon Tseukerkauf · Quality progress · 2005 · 16 citations

Preventing TQM problems: Measured steps toward customer‐driven quality improvement

John A. Goodman, Scott M. Broetzmann, Dianne S. Ward · National Productivity Review · 1993 · 11 citations

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