Concepedia

John B. Kemp

JB

Statistics

Publications

1

Citations

23

H-Index

1

Active since

1995

Affiliations

OncoMed (United States)(Current)

John B. Kemp is an author at OncoMed (United States) specializing in performance measurement systems, quality function deployment, and customer satisfaction.

Top concepts

Publications per year

1995–1995

1

Publications

1

Customer satisfaction – lip service or management tool?

Scott M. Broetzmann, John B. Kemp, Mathieu Rossano et al. · Managing Service Quality · 1995 · 23 citations

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