Ashley S. Otto

Customer satisfaction and firm performance: insights from over a quarter century of empirical research

Ashley S. Otto, David M. Szymanski, Rajan Varadarajan · Journal of the Academy of Marketing Science · 2019 · 317 citations

Customer Profitability, Customer Satisfaction, Service Quality +7

The self-control consequences of political ideology

Joshua J. Clarkson, John R. Chambers, Edward R. Hirt et al. · Proceedings of the National Academy of Sciences · 2015 · 44 citations

Political Theory, Behavioral Decision Making, Political Conservatism +21

Political Ideology and Executive Functioning: The Effect of Conservatism and Liberalism on Cognitive Flexibility and Working Memory Performance

Bryan M. Buechner, Joshua J. Clarkson, Ashley S. Otto et al. · Social Psychological and Personality Science · 2020 · 30 citations

Individual Differences, Cognition, Political Behavior +22

The Malleable Efficacy of Willpower Theories

Joshua J. Clarkson, Ashley S. Otto, Edward R. Hirt et al. · Personality and Social Psychology Bulletin · 2016 · 23 citations

Behavioral Decision Making, Social Psychology, Impulsivity +19

Decision sidestepping: How the motivation for closure prompts individuals to bypass decision making.

Ashley S. Otto, Joshua J. Clarkson, Frank R. Kardes · Journal of Personality and Social Psychology · 2016 · 21 citations

Behavioral Decision Making, Choice Theory, Social Psychology +23