Stefanie Paluch

Brave new world: service robots in the frontline

Jochen Wirtz, Paul G. Patterson, Werner H. Kunz et al. · Journal of service management · 2018 · 2.1K citations · Full text

Engineering, Computer Science, Robotics Engineering +13

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz et al. · Journal of Service Theory and Practice · 2020 · 544 citations · Full text

Engineering, Organizational Behavior, Human-robot Interaction +12

Service Robots: Drivers of Perceived Responsibility for Service Outcomes

Moritz Jörling, Robert Böhm, Stefanie Paluch · Journal of Service Research · 2019 · 319 citations

Social Sciences, Psychology, Social Psychology +15

The impact of generative artificial intelligence on socioeconomic inequalities and policy making

Valerio Capraro, Austin Lentsch, Daron Acemoğlu et al. · PNAS Nexus · 2024 · 292 citations · Full text

Social Sciences, Computer Science, Artificial Intelligence +15

Service robots, agency and embarrassing service encounters

Valentina Pitardi, Jochen Wirtz, Stefanie Paluch et al. · Journal of service management · 2021 · 206 citations · Full text

Social Sciences, Psychology, Social Psychology +9