Concepedia

Belén Ruíz

BR

Statistics

Publications

5

Citations

279

H-Index

5

Active since

2014

Affiliations

University of Castilla-La Mancha(Current)

Belén Ruíz is an author at University of Castilla-La Mancha specializing in business, reputation management, and trust.

Top concepts

BusinessReputation ManagementTrustMarketingManagementGeneral BusinessConsumer ResearchCustomer SatisfactionFinanceConsumer Behavior

Publications per year

2014–2021

5

Publications

5

Antecedents and consequences of bank reputation: a comparison of the United Kingdom and Spain

Belén Ruíz, Juan A. García, Antonio Revilla · International Marketing Review · 2016 · 80 citations · Full text

Customer Satisfaction, Firm Performance, Organizational Characteristic +21

Analyzing the relationship between CSR and reputation in the banking sector

Belén Ruíz, Juan A. García · Journal of Retailing and Consumer Services · 2021 · 67 citations

Banking Sector, Reputation Management, Business +6

Determinants of reputation of leading Spanish financial institutions among their customers in a context of economic crisis

Belén Ruíz, Águeda Esteban Talaya, Santiago Gutiérrez-Broncano · BRQ Business Research Quarterly · 2014 · 61 citations · Full text

A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences

Christian Nedu Osakwe, Belén Ruíz, Hayford Amegbe et al. · Journal of Retailing and Consumer Services · 2020 · 46 citations

Customer Satisfaction, Bank Reputation, Reputation Management +12

Modelling customer-based bank reputation: the moderating role of uncertainty avoidance

Belén Ruíz, Juan A. García · International Journal of Bank Marketing · 2019 · 25 citations

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +21

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